Account

Open Account and Verification

• How to open an account?
• What type of account should I choose?
• What leverage should I select for my account?
• How long does it take to verify account?
• What is the age requirement?
• Duplicate Accounts

Managing Account

• Portal Guide
• Where to upload documents?
• Where to find the agreement documents?
• Forget portal log in password
• How to edit account information?
• Will my inactive account be deactivated?

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Fund

Deposit

• How to deposit?
• What are the available payment methods?
• How long does it take to complete the deposit?
• What is the minimum deposit amount?
• Is there processing fee for deposit?
• Why is the deposit unsuccessful?

Withdrawal

• How to withdraw?
• What withdrawal channels do we have?
• Withdrawal and deposit ratio
• How to cancel withdrawal request?
• Why am I not receiving the fund after submitting the withdrawal request?
• My withdrawal order is showing 'Complete' status, why have I not received the fund in my bank account?

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Trading Platform

Trading Accounts

• What are the differences between MT4 and MT5?
• Can I trade with Android or iOS device?
• How to create new trading account?
• How many trading accounts can one have at the same time?
• What trading accounts do we have?
• What is an investor password? Where can I set the password?

MT4

• How to download MT4 app?
• What can I do if I forgot my MT4 password？
• Unable to install MT4 APK on my Android device

DLSM Desktop App

• DLSM Desktop App FAQ

Trading

Trading Knowledge

• What is forced liquidation?
• Why the spreads sometimes widen?
• What is Slippage?
• What is 'gap' and why is there a gap?