Portal Usage & Management

Registration & Verification

• How long does it take to verify account?
• What is the age requirement?

General Usage

• Portal Guide
• How to create new trading account?
• Where to upload documents?
• Where to find the agreement documents?
• Forget portal log in password

Funds

Deposit

• How to deposit?
• What are the available payment methods?
• How to edit account information?
• What is the minimum deposit amount?
• Is there processing fee for deposit?

Withdrawal

• How to withdraw?
• What withdrawal channels do we have?
• How to cancel withdrawal request?
• Why am I not receiving the fund after submitting the withdrawal request?
• My withdrawal order is showing 'Complete' status, why have I not received the fund in my bank account?
• Why my withdrawal request failed/got cancelled?

See all 7 articles

Trading Account

Trading Account Management

• What trading accounts do we have?
• What are the differences between STD an ECN trading accounts?
• Will my inactive account be deactivated?

Trading Rules & Basics

Margin & Stop Out

• What is forced liquidation?

Swaps & Dividends

• Do we charge swap fee?

Trading Scenarios & Common Issues

• Why the spreads sometimes widen?
• What is Slippage?
• What is 'gap' and why is there a gap?

MT4、MT5

Download & Installation

• How to download MT5?
• How to download MT4 app?
• Unable to install MT4 APK on my Android device

Features & Usage

• Can I trade with Android or iOS device?

Other Trading Tools

Trading Central

• Alpha Generation